Cancellations and refunds
Cancelling
You can cancel your plan at any time in Plan & credits, without a fee. Nothing more is charged after you cancel, and you keep access and your included credit until the end of the month you already paid for.
Within 7 days of a payment
If you cancel within 7 days of a plan payment (your first or a renewal) and have not used any of that month's credit, we refund that payment in full. Ask us by email within those 7 days.
After you have used the month
Once some of a month's credit has been used, that month's payment is not refundable, except for the cases below and wherever the law gives you a refund.
If the service lets you down
If a problem on our side means you did not get the service you paid for, tell us within 30 days. We will fix it or refund a reasonable part of what you paid for the affected time.
Top-up credit
Top-up credit does not expire. We refund unused top-up credit on request at any time, for example when you end your plan: we refund the unused part of your most recent top-ups first.
Included credit
The credit included with each month lapses when that month ends and is not refunded on its own; it is part of a monthly payment that may be refunded as described above.
If we end your account or the service
If we close your account, we refund your unused top-up credit. If we stop offering the service, we also refund the unused part of a paid month.
Billing mistakes
If you were charged twice, charged after cancelling, or charged for usage that did not happen, tell us and we will correct it in full. Please contact us before you dispute a charge with your bank, so we can fix it quickly.
How refunds are paid
We send an agreed refund within 10 business days. It goes back to the card you paid with, through Paystack, in the rand amount you were charged for the refunded part; banks usually show it within 5 to 10 business days. If the card can no longer receive a refund, we pay it by bank transfer to an account in your name.
Contact
Email [email protected] or call +27 82 564 2837, with the email address you sign in with and the payment reference shown in Plan & credits. Our address is 1305 Starkey Avenue, Waverley, Pretoria, 0186, South Africa.